220-1102 EXAM LABS | ONLINE 220-1102 LAB SIMULATION

220-1102 Exam Labs | Online 220-1102 Lab Simulation

220-1102 Exam Labs | Online 220-1102 Lab Simulation

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CompTIA 220-1102 Exam focuses on the essential skills required for an IT professional to perform advanced troubleshooting, networking, and security tasks. 220-1102 exam covers a wide range of topics, including Windows operating systems, network protocols, mobile devices, cloud computing, virtualization, and security concepts. 220-1102 exam is designed for individuals who have already passed the CompTIA 220-1001 exam and have gained the necessary knowledge and experience in basic IT practices.

CompTIA A+ Certification is an industry-recognized credential that validates the skills and knowledge required of entry-level IT professionals. CompTIA A+ Certification Exam: Core 2 certification is divided into two exams: the CompTIA 220-1001 (CompTIA A+ Certification Exam: Core 1) and the CompTIA 220-1002 (CompTIA A+ Certification Exam: Core 2). The latter, 220-1102, focuses on the installation and configuration of operating systems, expanded security, software troubleshooting, and operational procedures.

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q299-Q304):

NEW QUESTION # 299
A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.
However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
* Index number of the Event Viewer issue
* First command to resolve the issue
* Second command to resolve the issue
BSOD

Commands:

Event Viewer:

System Error:


Answer:

Explanation:
see the answer below in explanation.
Explanation:

The user is experiencing a system error that prevents them from using the Testing program. The error message indicates that the file MSVCP100.dll is missing from the computer. This file is part of the Microsoft Visual C++ 2010 Redistributable Package, which is required by some applications to run properly. The error may have occurred due to a corrupted or incomplete software deployment.
To resolve this issue, the user needs to restore the missing file and register it in the system. One possible way to do this is to copy the file from another computer that has the Testing program installed and working, and then use the regsvr32 command to register it. The steps are as follows:
* On another computer (User-PC02) that has the Testing program installed and working, locate the file MSVCP100.dll in the folder C:Program FilesTesting.
* Share the folder C:WindowsSystem32 on User-PC02 by right-clicking on it, selecting Properties, then Sharing, then Advanced Sharing, then checking Share this folder, then clicking OK.
* On the user's computer (User-PC01), open a command prompt as an administrator by clicking Start, typing cmd, right-clicking on Command Prompt, and selecting Run as administrator.
* In the command prompt, type the following command to copy the file MSVCP100.dll from User-PC02
* to User-PC01: copy "C:Program FilesTestingmsvcp100.dll" "\User-PC02C$WindowsSystem32"
* After the file is copied, type the following command to register it in the system: regsvr32 msvcp100.dll
* Restart the user's computer and try to run the Testing program again.
Therefore, based on the instructions given by the user, the correct answers are:
Select Event Viewer Issue: 2187
Select First Command: copy "C:Program FilesTestingmsvcp100.dll" "\User-PC02C$WindowsSystem32" Select Second Command: regsvr32 msvcp100.dll


NEW QUESTION # 300
When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?
* Connect to the company's Wi-Fi network.

  • A. Install a cellular repeater at the office for this user.
  • B. Update all applications on the phone.
  • C. Change the settings on the phone to connect to a different cellular tower.

Answer: C

Explanation:
The best way to fix the issue of slow cellular connection in the office is to connect to the company's Wi-Fi network. This will allow the user's mobile phone to access the internet through a faster and more reliable wireless network, instead of relying on the cellular network. Connecting to the Wi-Fi network will also save the user's data usage and battery life.
Some of the factors that can affect the cellular connection speed are the distance from the cell tower, the obstructions between the phone and the tower, the network congestion, the network technology, and the features of the phone12. In the office, the user may experience a weak or unstable cellular signal due to the building structure, the location, or the interference from other devices. Therefore, switching to the Wi-Fi network can improve the performance of the phone's applications and web browsing.
References:
* CompTIA A+ Certification Exam Core 2 Objectives3
* CompTIA A+ Core 2 (220-1102) Certification Study Guide4
* Factors affecting the speed and quality of internet connection1
* Why Is Your Mobile Data So Slow? How to Speed It Up in 10 Steps2


NEW QUESTION # 301
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

  • A. Offer a temporary replacement device to the user.
  • B. Remotely install updates to the device driver.
  • C. Ask the user for the model number of the hardware.
  • D. Submit the issue to the manufacturer.

Answer: C

Explanation:
The first step in troubleshooting a hardware issue is to identify the hardware device that is causing the problem. Asking the user for the model number of the hardware can help the help desk technician to find the specifications, manuals, drivers, and other relevant information for the device. This can also help the technician to determine if the device is compatible with the user's system, if it has any known issues or defects, and if it is covered by warranty or support contract. Asking the user for the model number of the hardware is a help desk best practice that can save time and effort in resolving the issue


NEW QUESTION # 302
A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

  • A. Place the customer on hold until the customer calms down.
  • B. Wait until the customer is done speaking and offer assistance.
  • C. Escalate the issue to a supervisor.
  • D. Disconnect the call to avoid a confrontation.

Answer: B

Explanation:
Explanation
The best way to deal with an angry customer who is yelling at a technician is to wait until the customer is done speaking and offer assistance. This shows respect, empathy, and professionalism, and allows the technician to understand the customer's problem and find a solution. According to the CompTIA A+ Core 2 (220-1102) Certification Study Guide1, some of the steps to handle angry customers are:
Stay calm and do not take it personally.
Listen actively and acknowledge the customer's feelings.
Apologize sincerely and offer to help.
Restate the customer's issue and ask for clarification if needed.
Explain the possible causes and solutions for the problem.
Provide clear and realistic expectations for the resolution.
Follow up with the customer until the issue is resolved.
The other options are not appropriate ways to deal with angry customers, as they may worsen the situation or damage the customer relationship. Placing the customer on hold may make them feel ignored or dismissed.
Disconnecting the call may make them feel disrespected or abandoned. Escalating the issue to a supervisor may make them feel frustrated or powerless, unless the technician cannot resolve the issue or the customer requests to speak to a supervisor.
References:
CompTIA A+ Certification Exam Core 2 Objectives2
CompTIA A+ Core 2 (220-1102) Certification Study Guide1
How To Deal with Angry Customers (With Examples and Tips)3
17 ways to deal with angry customers: Templates and examples4
Six Ways to Handle Angry Customers5


NEW QUESTION # 303
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

  • A. MSRA
  • B. SSH
  • C. VNC
  • D. VPN

Answer: D

Explanation:
Explanation
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. The technician should implement VPN


NEW QUESTION # 304
......

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